IXSD Academy Online Learning

Privacy Policy

Effective Date: January 2021

IXSD Academy Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our services, including our website, eLearning platform, and related features. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide to us directly, information we collect automatically, and information from third parties.

1.1 Information You Provide to Us

We collect information you provide when you:

• Create an account.
• Enroll in courses or purchase subscriptions.
• Interact with instructors, other learners, or support.
• Participate in surveys or provide feedback.

This information may include:

• Name, email address, and account credentials.
• Payment information (processed through third-party providers).
• Course preferences and interactions.

1.2 Information We Collect Automatically

When you use our services, we may collect:

• Usage data, such as pages visited, time spent on the platform, and features accessed.
• Device data, including IP address, browser type, and operating system.
• Cookies and similar technologies to track user activity and preferences.

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Payment processors for transaction details.
• Social media platforms if you connect your account.
• Marketing and advertising partners to enhance user experiences.

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Services

• Deliver courses and educational content.
• Facilitate payments and manage subscriptions.
• Personalize user experiences and course recommendations.

2.2 Communication

• Respond to your inquiries and provide customer support.
• Send administrative messages, including account updates and service notifications.
• Share marketing communications, including special offers and new course announcements.

2.3 Compliance and Security

• Detect and prevent fraudulent activities.
• Ensure compliance with legal and regulatory requirements.
• Protect the integrity and security of our platform.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 With Service Providers

We share information with third-party vendors that assist with:

• Payment processing.
• Website hosting and maintenance.
• Data analytics and marketing.

3.2 Legal Compliance

We may disclose your information when required to comply with legal obligations, such as court orders or subpoenas, or to protect our rights, users, and platform security.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Rights and Choices

4.1 Access and Updates

You may access and update your account information through your user profile.

4.2 Opt-Out of Communications

You can opt-out of marketing communications by clicking the “unsubscribe” link in emails or updating your preferences in your account settings.

4.3 Cookie Preferences

You can manage cookie preferences through your browser settings.

4.4 Account Deactivation

You may deactivate your account by contacting us. Note that certain information may be retained to comply with legal obligations.

5. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal, regulatory, and contractual obligations.
• Resolve disputes and enforce agreements.

When information is no longer required, we securely delete or anonymize it.

7. International Data Transfers

If you are accessing our services from outside [Insert Region], note that your data may be transferred to and processed in [Insert Region], which may have different data protection laws than your jurisdiction.

By using our services, you consent to the transfer and processing of your data as described in this Privacy Policy.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this Privacy Policy regularly to stay informed.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
IXSD Academy Ltd
Email: [email protected]
Websites: https://ixsd-academy.thinkific.com Group website: Https://ixsd.academy