Course curriculum

  • 1

    User Research - An Introduction

    • What is User Research

    • Design Thinking - the foundation of UX Design

    • Empathy - Designing For People

    • User Research - Reading List

    • User Research - Reading List

  • 2

    Working With Users

    • Conducting User Interviews.pdf

    • Recruiting Users

    • Brief: Conducting User Interviews
  • 3

    Secondary Research

    • Research - Secondary Research

    • SWOT Analysis
  • 4

    User Research Practices And Methods

    • Resource: Service Safari Worksheets

    • Service Safari

    • Empathy Maps

    • Creating Personas

    • As-is Scenario Map

    • As-Is Scenario Map Template

    • Value Proposition Canvas

    • 'How might we...' Statements

    • Heuristic Review

    • Heuristic Review Survey

    • Links and Resources

  • 5

    Usability Testing and Evaluation

    • Formative vs. Summative Usability Evaluation - NNGroup

    • Usability Testing - Evaluating With Users

    • Resource: Video of Heidi Munc - User Evaluation