User Research - Processes, Practices and Methods
Learn the processes, practices, principles and methods used in user centred research and how it is applied in digital product and service design to improve user experiences.
What is User Research
Design Thinking - the foundation of UX Design
Empathy - Designing For People
Conducting User Interviews.pdf
Brief: Conducting User Interviews
Recruiting Users
Resource: Service Safari Worksheets
Service Safari
Empathy Maps
Creating Personas
As-is Scenario Map
As-Is Scenario Map Template
Value Proposition Canvas
User Research - Reading List
'How might we...' Statements
Heuristic Review
Heuristic Review Survey
Links and Resources
User Research - Reading List
Research - Secondary Research
SWOT Analysis
Formative vs. Summative Usability Evaluation - NNGroup
Usability Testing - Evaluating With Users
Resource: Video of Heidi Munc - User Evaluation