Course curriculum

    1. About the Facilitator and Online Tutor

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    2. How to use this course

    1. What is User Research

    2. The Eight Pillars of User Research

    3. How did we get here

    4. Design Thinking

    5. Empathy - Designing For People

    6. The Need to Adopt Operations Thinking and Research Operations (ReOps)

    7. User Research - Reading List

    8. List of Links for Research Operations (ReOps) and User Research

    1. Conducting User Interviews.pdf

    2. Recruiting Users

    3. Exercise: Conducting User Interviews

    1. Research Operations

    2. Case Study: Adopting and Implementing Research Operations in GOV.UK

    3. Operations Thinking - Research Operations Handbook

    1. Operations Thinking: An Introduction

    2. Operationalising Research

    3. The Ps of Operations

    4. The Operations Thinking Canvases

    5. RESOURCE- Download The Operations Canvases

    6. Download - Operations Thinking Canvases Set

    1. Process - From Research to Implementation

    2. Practices - Working and Collaborating at Scale

    3. Practices - Create A Community

    4. People - Teams, Leadership and Onboarding

    5. People - Working With Stakeholders & Influencers

    6. People - Communications

    7. Products - Tools and Toolchains

    8. Performance - Objectives and Key Results

    9. Performance - Measuring Our Impact

    10. Performance - Design Governance

    11. Places - Where we do our Work

    12. Priorities - Planning and Prioritising Work

    13. Principles - Governance, Standards, Ethnics and Inclusivity

About this course

  • £44.00 first payment, £22.00 / month onwards
  • 36 lessons
  • 0 hours of video content