Course curriculum

  • 1

    How to use this course

  • 2

    Digital Transformation and Innovation at Scale

    • How did we get here

    • Video - About Design Operations

    • Scaling Innovation

    • Design Thinking

    • Empathy - Designing For People

    • The Change Imperative

  • 3

    Research and Design Operations

    • Operationalising Design

    • The Ps of Operations

    • The Design Operations Canvases

    • People - Teams, Leadership and Onboarding

    • People - Mapping Skills and Casting Teams

    • People - Working With Stakeholders & Influencers

    • Practices - Working and Collaborating at Scale

    • Products - Tools and Toolchains

    • Process - From Research to Implementation

    • Performance - Measuring Our Impact

    • Performance - Objectives and Key Results

    • Performance - Design Governance

    • Process - Design Systems